Short post today. A discussion at a recent team offsite covered the importance of setting goals, but also to have KPIs, metrics or SLAs in place in order to measure the progress toward, or degree of achievement of these goals. You know, the “M” in the classic “SMART” acronym. This cartoon “It’s impossible to ignore…
Encouraging Emiratis to “try out” the private sector
February 5, 2013 by 3 Comments
I was a speaker last week at the second Emiratisation Summit, an event organised by IIR Middle East in parallel with the Tawdheef career fair in Abu Dhabi. Usually as a follow-up of my speaking activities, I write a post or two on the conference I attended, reacting on the presentations of the speakers. Unfortunately…
The GRP certification in the Middle East : to take it or not to take it ?
January 31, 2013 by 8 Comments
My reader Samir recently asked me to write something on World at Work certifications, and their value worldwide and specially in the Middle East. Formerly known as the American Compensation Association, World at Work is the leading Total Rewards association in the world. They have 200,000 members, the majority of whom are based in the…
Reader Question – How do I get buy-in for the new Performance Management program ?
January 29, 2013 by Leave a Comment
I will mourn the retirement of LinkedIn Answers. This was, for me, one of the most engaging features of LinkedIn, where anyone could ask questions and other members would volunteer to share their views and knowledge. The conversations in there were real, and often led to making new connections based on a common interest. I…
Admit you don’t know, or accept the risks of silence : a Compensation example
January 27, 2013 by Leave a Comment
Pressure to perform, fear of looking bad in front of others, feeling uncomfortable about admitting our limits…. Very often, at work, we are tempted to pretend. We don’t want to say that we did not understand what the boss meant when she gave us an assignment. We don’t want to say to the employee asking…
Frustrated : a story of customer service and data format
January 22, 2013 by 4 Comments
You know something that really annoys me ? It’s the way that the large survey providers tend to treat their customers in the GCC. Let me share an example. I have more, from other providers – maybe I’ll write them up too in the future. The customer by the way, yes, that’s me. And you.…
