Frustrated : a story of customer service and data format

You know something that really annoys me ? It’s the way that the large survey providers tend to treat their customers in the GCC. Let me share an example. I have more, from other providers – maybe I’ll write them up too in the future. The customer by the way, yes, that’s me. And you.…

Case study – Give an out-of-cycle increase to my employee now!

Imagine the scene – you won’t have much problem doing so as I’m sure you have faced a similar situation in the past 🙂 : It’s August. The Head of Accounting calls you and theatrically announces : “There is something wrong in what you decided to pay my employee Hassan ! He is underpaid and…

How to make management look into real inflation for salary budgets

Ayesha joined my readership recently and asked : “I would love to hear some suggestions on what to do when market inflation rates are far higher than what the official sources as well the generally accepted sources like the The Economic Intelligence Unit magazine report… and we have to convince the organization to allocate higher…

All you need to know : from compensation surveys to salary ranges and salary review

Frances, one of my readers, recently commented to me as follows : I have to create salary ranges and compare the current salary to market data. This will allow me to make the determination if the person’s pay is within the acceptable range. Year-end is approaching and I am starting to get more questions around…

Partners and generalizations in compensation communication

A quick one in today’s Sunday Skills. I have already written about the importance of using the right words when communicating compensation matters, and a recent post at HRzone made me react. The post covers news from Deloitte about the backlash against excessive executive compensation and how about half of senior executives in the UK…

It’s easy, Sandrine !

Don’t you hate the managers who think they know more about Compensation & Benefits than you do ? They mean well, but this drives me crazy.  “I had the exact same situation at my previous company”, they say to me, and proceed to explain “So let me tell you what to do : you need…

Comparing salary ranges? Really?

I was recently approached by a well-meaning Organisation Development specialist working for a governmental organisation. This gentleman emailed me the following : “I have been requested to benchmark our salary grades with other (semi-)government entities. Therefore we are approaching some organizations to see what they can share with us. We are mainly interested in the…